Private Liquidation and @shopkuzakscloset FAQs

How do I find out about upcoming sales?

A weekly calendar of events is sent out at 8am on Monday mornings. You can sign up for our email list on our website. We also share weekly sale schedule’s in our Instagram stories @shopkuzakscloset and @kuzakscloset. 

Are all of your sales online?

Yes, our private liquidation service is our exclusive service.  

Can I use Instagram on my computer to make a purchase or do I need to use Instagram on my cell phone?

We make all of our @shopkuzakscloset sales through instagram direct messages, and you have to be on the instagram application on a phone or tablet in order to be able to use direct messages. You cannot be on a desktop or laptop computer, and you cannot be on instagram in a web browser even if you are on a phone or tablet, it has to be the app! It should look like this on your home screen: 

Can I call or email you to make a purchase?

All communication has to be done through instagram direct messages.

How does direct message (DM) work?

When you see an item you like, the best way to get it is to send us the post through direct messages. This allows us to know exactly which item you’re interested in, and go straight through the message to edit the post and mark it as sold. To do this, click on the arrow icon next to the like and comment icons at the bottom of the post you want. Select to send it to @shopkuzakscloset (you may have to search for it the first couple of times) then add a message and send the post. 

After you’ve sent us the post that you want, you can access your direct messages through the home screen again if you need to communicate with us further or re-read any of the messages. 

This is a great link for a tutorial on how to send a DM…

What if I want to see the item in person before I decide to make a purchase?

The main goal of our private liquidation service is to empty the estate efficiently while recouping as much value as we can for the family we are working for. This means that we don’t have the flexibility to put items on hold for shoppers who aren’t sure they want to make a purchase. We understand that online shopping isn’t for everyone.

How do I pay?

We accept cash, check, and electronic payments through Zelle.

Where do I pick up?

Once you’ve confirmed a pickup time on instagram, we will send you the address of the estate and you can come pick up your item!

If I can’t pick up the item during the listed pickup time in the post can I pick it up at your office at a later date?

Because of the structure and timeline of our liquidation model, all items need to be picked up from the estate during the given time frame. 

Do you take offers on the items listed?

All prices listed are firm.

Are the items listed from a new estate or from an estate you’ve already had a sale at?

We never move items from one estate to another. At the end of a project every item from that estate has been sold, or processed for donation, recycling, or trash. 

When I look at the @shopkuzakscloset items most are listed sold before I have a chance to message, how can I be notified when you are posting?

Items sell quickly so it is best to make sure you are following both @kuzakscloset and @shopkuzakscloset and have notification alerts set to let you know when new items are posted.

Do you make money on the Ads on Instagram?

No, the ads that you may see when using Instagram during one of our private liquidation sales are a benefit to Instagram only, we do not benefit from those ads. 

What happens to the items that don’t sell?

What you see is just a fraction of what happens at each estate project.  We do our best to find homes for each and every item through our online sales, donation hauling, and recycling.  Our last resort is trash and we are committed to only throwing away items that are indeed trash.

What happens if I don’t pick up?

If you fail to pick up your item(s) you will lose your opportunity to shop at future online sales. 

Will you help me load my purchase?

Yes, if you would like help loading furniture or bulky items we will bring them to your car and load you up.  We ask that you use measurements to determine if it will fit in your vehicle, if you ask “will this fit in my car” the honest answer is that we do not know what car you have. Also, bring blankets and rope/bungies if you need them.  If you are buying small items they will be placed on a table for curbside pickup.  It is your responsibility to bring boxes/wrapping for those items. 

Can I send a moving company or Lugg to pick up for me?

ABSOLUTELY! We love Lugg and shoppers take advantage of their wonderful service at each estate.  You will not need to be present at pickup, we will manage the crew and make sure your items are loaded up and safely sent to your home.  

When is your next one?

This is by far the most popular question we are asked and trust us, the next one is always just around the corner!

I have a few items at my home that I’d like to sell, can you pick them up and sell them for me?

We do not offer solutions for partial estate liquidation because we don’t have or want a secondary location to sell items out of and we do not mix estates. Our private liquidation model is based on a total liquidation, leaving the estate empty and broom swept by the end.

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