#1 I received an email about a liquidation sale and haven’t gotten the address, when will you send the address?
If the email is referring to an Estate Liquidation, we send the address out in another email 24 hours in advance of the sale. If the email is referring to a Private Liquidation through @shopkuzakscloset, we don’t send out the address to anyone unless they confirm the purchase of an item and a pickup time through instagram direct messages.
#2 I get to come to your estate liquidation sales, why are these different?
We always have a good reason to choose the private liquidation option for an estate. Most of the time it has to do with the location of the estate and the parking availability, the type or quantity of items that are available, or the wishes of the family. Private liquidations are a great option for estates that have very limited parking so staggered pick up times throughout the day makes more sense than all of our shoppers at once. It’s also more convenient for houses with a lot of larger items or furniture so shoppers know if they will need a larger vehicle or assistance loading/unloading before they head over. We always do our best to choose the service option that is best for both the estate owner and our shoppers.
#3 Can I use Instagram on my computer to make a purchase or do I need to use Instagram on my cell phone?
We make all of our @shopkuzakscloset sales through instagram direct messages, and you have to be on the instagram application on a phone or tablet in order to be able to use direct messages. You cannot be on a desktop or laptop computer, and you cannot be on instagram in a web browser even if you are on a phone or tablet, it has to be the app! It should look like this on your home screen:
#4 Can I call or email you to make a purchase?
No, you cannot call or email to make a purchase. All communication has to be done through instagram direct messages. This is one of the ways we ensure that the process is fair and the first person that messages gets an item. Sometimes it’s only a few seconds difference between messages for the same item, so it’s very important that everyone communicates on the same platform. It is also easier for us to keep track of what items are sold and to whom. Often the Kuzak’s Closet staff member answering phones and emails in the office isn’t the same as the Kuzak’s Closet staff member responding to messages on instagram.
#5 How does direct message (DM) work?
When you see an item you like, the best way to get it is to send us the post through direct messages. This allows us to know exactly which item you’re interested in, and go straight through the message to edit the post and mark it as sold. To do this, click on the arrow icon next to the like and comment icons at the bottom of the post you want. Select to send it to @shopkuzakscloset (you may have to search for it the first couple of times) then add a message and send the post.
After you’ve sent us the post that you want, you can access your direct messages through the home screen again if you need to communicate with us further or re-read any of the messages.
#6 What if I want to see the item in person before I decide to make a purchase?
The main goal of our liquidation services are to empty the estate as quickly as we can while still getting the most value possible for our client. This means that we don’t have the flexibility to put items on hold for shoppers who aren’t sure they want to make a purchase. If you purchase an item earlier in the day and happen to be interested in another item we’ve listed that hasn’t sold yet, you are more than welcome to look at that item as well, but the only way to guarantee that an item will be available for you is to commit to purchasing it ahead of time through instagram.
#7 How do I pay?
We accept cash at pickup for items, and allow checks for larger amounts. Credit cards, Venmo, and other forms of electronic payment are not options at any liquidation sales.
#8 Where do I pick up?
Once you’ve confirmed a pickup time on instagram, we will send you the address of the estate and you can come pick up your item!
#9 If I can’t pick up the item during the listed pickup time in the post can I pick it up at your office at a later date?
Because of the structure and timeline of our liquidation model, all items need to be picked up from the estate during the given time frame. We are as flexible as possible with the times we give, so if you ask for a later time it is likely outside of the time frame that we will be organizing the estate. We don’t offer pick ups slots at the office or any other location besides at the original estate where the item was listed from to ensure that the items are picked up and paid for promptly and that we are staffed to assist with any loading that is needed.
#10 Do you take offers on the items listed?
All prices listed are firm.
#11 Are the items listed from a new estate or from an estate you’ve already had a sale at?
We never move items from one estate to another. At the end of a project every item from that estate has been sold, or processed for donation, recycling, or trash.
#12 When I look at the @shopkuzakscloset items most are listed sold or sell before I have a chance to message, how can I be notified when you are posting?
Items sell quickly so it is best to make sure you are following the account and have a notification set to be alerted when new items are being posted.
We often share stories to tip shoppers off that postings will be coming soon. We also share stories to let shoppers know when we are done posting for the day.
#13 I have a few items at my home that I’d like to sell, can you pick them up and sell them for me?
We do not offer solutions for partial estate liquidation because we don’t have a secondary location to sell items out of and we do not mix estates. Our liquidation model is based on a total liquidation, leaving the estate empty and broom swept by the end.
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